FAQs The Collection

 

What is included in the rent?

The quoted rent price includes Valet Trash service and a Building & Facilities fee. Contact our leasing office for more details on outside utilities.

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Are flexible lease terms offered?

Yes, The Collection offers flexible lease terms. Please contact the leasing office for details on these options.

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What are your security deposit options?

The Collection will process a credit, criminal and background screening for all applicants. Security Deposit is dependent on the results of this screening, but could be as low as a $250 refundable deposit and up to a full months rent.

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Is the community pet friendly?

Yes, The Collection is pet friendly. There are some restrictions, please contact the office for more detailed information on our pet policy, associated fees along with any other questions you may have.

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Is there parking available?

Yes, parking options vary with location. The Collection is able to offer assigned spaces for a monthly fee however there is also free, limited parking to residents at specific buildings.

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When is rent due/how do I pay rent?

Rent is due on the 1st of every month; however there is a grace period until the 3rd. On the 4th, rent is considered late and subject to a fee. For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website). We accept the following payment types: debit/credit card, automatic withdrawal, Echeck, or pay with a check or money order at the Leasing Office.

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What if I have a maintenance issue or need in my apartment?

Non-emergency service requests can be submitted in any of the following ways: Submit a Service Request online using the Resident Portal, Call the office and speak with a Collection team member or leave a message if your call is after the office is closed. For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire) we are available 24/7 at 804-482-4024.

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Are furnished apartments provided?

The Collection apartments are unfurnished; however we do work with several different rental furniture companies that we would be happy to refer you to, if necessary.

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How do I receive mail and packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office or by visiting their website.

Packages - Packages can delivered directly to your building or you may have packages delivered to the leasing office where an email notification from our staff will be sent upon arrival.

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