FAQs The Collection
- What is included in the rent?
- Are flexible lease terms offered?
- What are your security deposit options?
- Is the community pet friendly?
- Is there parking available?
- When is rent due/how do I pay rent?
- What if I have a maintenance issue or need in my apartment?
- Are furnished apartments provided?
- How do I receive mail and packages?
The quoted rent price includes Valet Trash service and a Building & Facilities fee. Contact our leasing office for more details on outside utilities.
Yes, The Collection offers flexible lease terms. Please contact the leasing office for details on these options.
The Collection will process a credit, criminal and background screening for all applicants. Security Deposit is dependent on the results of this screening, but could be as low as a $250 refundable deposit and up to a full months rent.
Yes, The Collection is pet friendly. There are some restrictions, please contact the office for more detailed information on our pet policy, associated fees along with any other questions you may have.
Yes, parking options vary with location. The Collection is able to offer assigned spaces for a monthly fee however there is also free, limited parking to residents at specific buildings.
Rent is due on the 1st of every month; however there is a grace period until the 3rd. On the 4th, rent is considered late and subject to a fee. For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website). We accept the following payment types: debit/credit card, automatic withdrawal, Echeck, or pay with a check or money order at the Leasing Office.
Non-emergency service requests can be submitted in any of the following ways: Submit a Service Request online using the Resident Portal, Call the office and speak with a Collection team member or leave a message if your call is after the office is closed. For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire) we are available 24/7 at 804-482-4024.
The Collection apartments are unfurnished; however we do work with several different rental furniture companies that we would be happy to refer you to, if necessary.
Mail - Resident mail is delivered by the US Postal Service to
your assigned mailbox. At move-in, you will receive a mailbox key.
When you move-out, if you want to have your mail forwarded, you
will need to complete a Change of Address Form with the local US
Post Office or by visiting their website.
Packages - Packages can delivered directly to your building or you may have packages delivered to the leasing office where an email notification from our staff will be sent upon arrival.